Refund and Returns Policy
At Turnkey Co, we are committed to delivering high-quality, fully furnished solutions with a smooth and reliable experience. This policy outlines how returns, refunds, and cancellations are handled.
Returns & Eligibility
We accept return requests for furniture items under the following conditions:
- The request is made within 48 hours of delivery
- The item is in its original condition, without damage or misuse
- The issue is reported with clear details and, if required, supporting images
Items that show signs of damage due to customer use or handling may not be eligible for return.
Refunds
Once your return request is reviewed and approved:
- Eligible refunds will be processed to the original payment method
- Refund timelines may vary depending on your payment provider
- Any applicable service or delivery charges may be non-refundable
Cancellations
- Orders can be cancelled before dispatch for a full refund
- Cancellations made after dispatch may incur logistics or handling fees
Damaged or Incorrect Items
If you receive an item that is damaged or not as expected:
- Contact us within 24 hours of delivery
- We will arrange a replacement, repair, or suitable resolution at no extra cost
Non-Returnable Situations
We may not accept returns in the following cases:
- Normal wear and tear after use
- Damage caused by improper handling or misuse
- Requests made outside the stated return period
Contact Us
For any return or refund requests, please contact our support team:
Email: info@turkeyco.com
Location: Toronto/GTA, Canada